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Main => Help Me => Topic started by: moniquemanera on May 15, 2018, 07:54:44 PM

Title: Cant validate into new version
Post by: moniquemanera on May 15, 2018, 07:54:44 PM

Hi   I havent used he TD for over a year as I moved and changed jobs, I went to load TD and it asked to dowload new version, when I did it wouldnt accept my key, I also tried to send an email to support@tournamentdirector.net bu that was not accepted   

Title: Re: Cant validate into new version
Post by: Corey Cooper on May 15, 2018, 08:32:04 PM

Try support@thetournamentdirector.net.  Make sure to include details like the exact message you are seeing, and any errors you are seeing.  If you're emailing from an email address different from the one you purchased your license with, make sure to include the last 5 digits of your license key.  That will minimize the back-and-forth emails if I need to lookup your license.  The more details you can provide the more likely I will be able to help resolve the issue.