If you need assistance using the software, or are experiencing problems, please first visit the Frequently Asked Questions and see if your issue has already been addressed.

If your issue is not found in the FAQ, please email support@thetournamentdirector.net. I'll do my best to assist you.

You may also wish to visit the Tournament Director forums. Many issues and situations are discussed at length here, and other Tournament Director users are typically very willing to help.

Has your license key not yet arrived? Please, PLEASE check your Spam folder. Some email systems mis-identify the email as spam (msn.com and hotmail.com are especially bad about this). 99.99% of license keys are sent within 24 hours, so if you haven't received yours after 24 hours, most of the time it will have already ended up in your Spam folder. Please look there. If you cannot find it, just email support@thetournamentdirector.net and I'll be happy to send it again. If you've emailed support and have not gotten a response, please see this FAQ entry.