Author Topic: Dialog boxes are not drawing  (Read 50 times)

mglass

  • Newbie
  • *
  • Posts: 3
    • View Profile
Dialog boxes are not drawing
« on: November 27, 2018, 03:42:54 PM »
Hi Corey,

I'm loving the app so far (I'm currently evaluating).  I love how deep it is, and I'm pretty sure I'm going to buy it and use it for my future tournaments.

I'm having a problem, however.  After about 25/30 minutes, the dialog boxes suddenly stop drawing, and I have to restart TD.  It's very frustrating.  Is this something you are aware of, and if so, is there a workaround or fix for it?

I'm including my system info below.

Thanks for a great product, and I look forward to your response!

-----------------------
Browser: Microsoft Internet Explorer
Browser Beta: false
Browser Client Info Version: 7.0
Browser Code Name: Mozilla
Browser Decided Version: 11.0
Browser Detected Version: 11.0
Browser Language: en-US
Browser Minor Version: 0
Browser Version: 4.0 (compatible; MSIE 7.0; Windows NT 6.2; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729)
Cookies Enabled: true
CPU Class: x86
Data Folder: E:\mglass\Documents\The Tournament Director 2
Date: 1:36:46 pm 11/27/2018
DB File: E:\mglass\Documents\The Tournament Director 2\Data\db\td.db
DB Folder: E:\mglass\Documents\The Tournament Director 2\Data\db
Install Folder: C:\Program Files (x86)\The Tournament Director 3
Install Info: 5fece356513540180b77e106c16201bd
JScript Build: 16384
JScript Version: 5.8
License Info: 3GhG0u1WPnx0hiM3U5Qsfc3PsdE4R1reM1a70WEXrFaI8nmFobINPXIK0G3nIhir
Media Player Version: 12.0.15063.1387
Online: true
Platform: Win32
Preferences File: E:\mglass\Documents\The Tournament Director 2\prefs.sav
Preferences FS File: E:\mglass\Documents\The Tournament Director 2\prefs.fs
Repo Config File: E:\mglass\Documents\The Tournament Director 2\repo.sav
Repo Folder: E:\mglass\Documents\The Tournament Director 2\Data
Support Key: 58CB753EDAAIA6SB49EDD4IZ485O3D113923520EA4S
System Language: en-US
TD Patch Level: null
TD Version: 3.4.3
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.2; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729)
User Language: en-US

Corey Cooper

  • Administrator
  • Hero Member
  • *****
  • Posts: 5625
    • View Profile
Re: Dialog boxes are not drawing
« Reply #1 on: November 27, 2018, 06:31:05 PM »
Unfortunately I suspect what you are seeing is probably this issue: http://www.thetournamentdirector.net/forums/index.php?topic=5326.0

mglass

  • Newbie
  • *
  • Posts: 3
    • View Profile
Re: Dialog boxes are not drawing
« Reply #2 on: November 27, 2018, 06:54:55 PM »
Ugh.  So I guess 3.4.3 hasn't fixed it yet, eh?  Nobody has found a way to work around this?  I don't see how I can run a tournament for 5 hours if this keeps happening :(

Corey Cooper

  • Administrator
  • Hero Member
  • *****
  • Posts: 5625
    • View Profile
Re: Dialog boxes are not drawing
« Reply #3 on: November 27, 2018, 10:30:07 PM »
The fix is in progress: http://www.thetournamentdirector.net/forums/index.php?topic=5447.0

There are some tips in that topic I previously posted for dealing with the issue.  I know they aren't great, but they do help.  Are you saying yours crashes after 25 to 30 minutes when a tournament is running and you're not doing anything else (as in, just the clock and rounds are counting down, you're not otherwise working with the app?)

mglass

  • Newbie
  • *
  • Posts: 3
    • View Profile
Re: Dialog boxes are not drawing
« Reply #4 on: December 03, 2018, 01:13:09 PM »
I haven't tested that yet... I will.  On both Windows 10 computers I have been working on, it happens after going through many configuration dialogs... after a while it just doesn't want to draw the dialogs.

Corey Cooper

  • Administrator
  • Hero Member
  • *****
  • Posts: 5625
    • View Profile
Re: Dialog boxes are not drawing
« Reply #5 on: December 04, 2018, 09:45:59 AM »
My experience has also shown opening lots of dialog windows will eventually lead to the issue.