Author Topic: vista issue with td 2.5.3-please advise  (Read 1588 times)

gomester

  • Newbie
  • *
  • Posts: 13
    • View Profile
vista issue with td 2.5.3-please advise
« on: October 09, 2008, 08:24:13 PM »
I just rebuilt my machine with vista Ultimate sp1 and all the appropriate updates.  I downloaded version 2.5.3
Browser is i.e. 7 version 7.0.6000.16711 with the default security settings of medium-high and protected mode and pop-up blocker turned off and avg antivirus turned off as well.
this is running on a dell dimension 3000 2.8ghz processor and 1gb ram with 4gb additional using ready-boost on an 8gb flash drive.
When I launch T.D. I get into the program ok but I cannot load anything.......tournaments, templates of any type, nothing.  When you click on load or load template from any of the tabs it just does nothing like it needs some sort of program or protocol or something that is not loaded for it to work.
Again, this is a fresh brand-new installatiion of the operating system, brand-new hard drive, all windows security updates, etc.
I have also checked all of the internet security settings against my laptop running xp media sp3, with T.D. that works fine on 2.5.3 adn they are identical.
Please advise.
nospam@gomestoc.com

« Last Edit: October 09, 2008, 09:11:05 PM by gomester »

Corey Cooper

  • Administrator
  • Hero Member
  • *****
  • Posts: 5429
    • View Profile
Re: vista issue with td 2.5.3-please advise
« Reply #1 on: October 10, 2008, 11:24:19 AM »
Two most likely problems are (a) something's wrong with Windows Script and (b) the Active-X control used by the TD to display file dialogs, etc, is not installed or working properly or is blocked.

*Technically*, your security settings should not matter one bit.  Although the TD runs inside of IE, it runs in a special mode where security settings should not affect it.  Whether or not that's the actual case with all versions of Windows multiplied by all versions of IE, I don't know, and I frankly doubt.  So you may fiddle with IE's security settings, but I don't know what good, if any, it will do.

My first suggestion would be to re-install Windows Script.  This is a really solid fix-all for TD problems.  Unfortunately, as far as I know, Microsoft has not yet released an independent version of Windows Script for Vista.  So, you've got it installed, but you can't go and simply re-install it by downloading it, not with Vista.  And this is unfortunate, because Windows Script is frequently corrupted.

Since you're on Vista, my next suggestion would be to re-install IE.  I'm not certain, but I think this would re-install (or at least update) Windows Script as well.  But since you've just "rebuilt" your Vista installation, I don't see this as being helpful.

So, the only thing I have left is to see if you can get the Active-X control re-installed.  Here are some instructions for trying this:

First, close all instances of Internet Explorer you may have open.

Next, open Windows Explorer, and navigate to "C:\Windows\Downloaded Program Files".  You should see an entry named "Microsoft Common Dialog Control", or something very similar.  Select this entry and delete it.  It is also possible you won't see the control listed here, that's OK.

Next, navigate to "C:\WINDOWS\system32". Delete the file "comdlg32.OCX".  You may not find it here, but you should.  If it is not present, it is possible that another program on your PC installed the same control, and installed it to some location other than "C:\WINDOWS\system32".  In that case, you may need to use Windows Explorer to search your C: drive for the file.  If you find it elsewhere, you may want to rename the file instead of deleting it.  That way, just in case something does go wrong with another program installed on your PC, you can rename it back to fix the issue.

You shouldn't need to restart your PC at this point, but it wouldn't hurt.  I'll leave that up to you.

Finally, re-run the TD and see what happens.

gomester

  • Newbie
  • *
  • Posts: 13
    • View Profile
Re: vista issue with td 2.5.3-please advise
« Reply #2 on: October 10, 2008, 01:04:16 PM »
ok, i followed your instructions to remove the active x control, rebooted, uninstalled td 2.5.3 and reinstalled and i get the same problem.  funny thing is, web pages work just fine.
any other ideas.  this is a bit frustrating.  i have my windows firewall turned off as well as having full admin rights.

gomester

  • Newbie
  • *
  • Posts: 13
    • View Profile
Re: vista issue with td 2.5.3-please advise
« Reply #3 on: October 10, 2008, 01:57:12 PM »
system restore is a glorious thing.  restored back, downloaded and installeld td 2.5.3 and all is well again.
thanks for your response and suggestions.
tim

Radium

  • Newbie
  • *
  • Posts: 47
    • View Profile
Re: vista issue with td 2.5.3-please advise
« Reply #4 on: December 14, 2008, 11:36:15 PM »
This is the problem I'm having, I have tried system restore and the other fixes listed, but with no luck

Any ideas anyone

Thanks

Corey Cooper

  • Administrator
  • Hero Member
  • *****
  • Posts: 5429
    • View Profile
Re: vista issue with td 2.5.3-please advise
« Reply #5 on: December 17, 2008, 11:25:24 AM »