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Help Me / Re: Black screens and application slow down
« Last post by Silver Owl on November 07, 2017, 08:11:04 AM »
Corey, It seems that the tournament size affects this ... is that correct? I run small tournaments with 14-15 players max. and cannot use version 3.4 without getting the black screens but do not have any problems with 3.3.

This is on windows 10 and IE 11.
Help Me / Re: Slow Database
« Last post by casinodragon on November 07, 2017, 07:40:00 AM »
Hi Corey,
i tried it like u sayd with a new Database. No Problems with the new Database. The Problem must be my 4.900 Players Database. Even if i try to search a Player  in my old Database ist terrible slow. Any idea? The Problem with the lag Database was also at Version 3.3 But not such slow as in Version 3.4
Cz with Version 3.3 the Database start searching after i hit Return. With 3.4 it starts a live search with every single letter.
Help Me / Lang and others small problems with 3.4.1
« Last post by mm48 on November 07, 2017, 04:19:34 AM »
I installed version 3.4.1 which works perfectly. Thank you very much.
However, I have 2 small problems :

1 I use TD in French version and in my lang directory I have the directory fr4 containing each of the translation files (set4) available on your site. In the preference tab, this set is set. Currently version 3.4.1 works perfectly in French, but at the launch of TD I have the message A.

2 At the launch of TD, I always have the message B.

Do you have an opportunity to stop having these messages?

Thank you
Help Me / Re: Slow Database
« Last post by Corey Cooper on November 06, 2017, 05:35:58 PM »
I think we've likely discussed this over email before (and if it was someone else I apologize), but I really don't know why this happens to you.  Yes, 3000 players will run more slowly than 30 or 300, but in my testing 3000 players was not remotely unusable or even annoying.

Even if i add a new player to the database it takes terrible long time between typing and writing. i have to wait after every single letter.

This sounds to me like something else is happening, but I don't know what.

Have you tried using a blank database and adding a player?  Do you see the same issue?  This is easy to test without losing anything.  Try this:

Select the Preferences tab.  Then press the Data Stores button.  Then press the New button.  This will open the "Add New Data Store" dialog.  Press the Browse button and browse to some known location (wherever you want to create a folder) and press the "Make New Folder" button.  Give the new folder a name, and then press the OK button.  You should now be back at the "Add New Data Store" dialog with the Folder and Name fields completed.  Press the OK button.  Next you should be prompted to initialize the new data store.  Press the Yes button.  Now you should be back on the Data Stores dialog, and your new Data Store should have been added.  Right-click on the new Data Store and select "Make Active".  Confirm it by pressing the Yes button.  Finally, press the OK button on the Data Stores dialog to make the switch to the new, empty data store.  At this point, you should exit the TD and start it again.  That will clear out any cached players from memory.  Now you're running with an empty database.  You can confirm this by selecting the Database tab.  Try adding a new player.  Do you get the same issue (slow typing)?

To go back to your 3000 player database, select the Preferences tab, press the Data Stores button, right-click on your previous Data Store (should be the Default at the top) and select Make Active, then press OK.
Help Me / Black screens and application slow down
« Last post by Corey Cooper on November 06, 2017, 05:25:45 PM »
There are some topics and replies posted, and some of you have reported directly to me, about the application showing "black screens".  I've also been receiving error reports where the main issue is "out of memory".  I believe these are the same issue and that the application can behave unexpectedly when it no longer has the memory it needs to continue operating normally.  This doesn't mean your PC doesn't have enough memory.  It's how much memory IE allocates for the TD, and how IE allocates and uses that memory.

I now believe this is happening almost exclusively with Internet Explorer 11 and Windows 10.  Previously I was unable to reproduce this issue because I had forced my development PCs to stop updating Internet Explorer at version 10, and I wasn't developing on Windows 10 yet.  After performing testing on Windows 10 and IE 11, I can reproduce this issue quite easily.  Simply opening the Buy-in Players dialog or Bust-out Players dialog 50 to 100 times will cause the memory footprint of the application to increase to a size that will slow the application's responsiveness down noticeably, and eventually will lead to black screens and unexpected (and seemingly unrelated) errors, and ultimately crash the application.

As an example, and for some hard numbers, with IE 10 installed version 3.4.1 will start with a memory size of around 100 to 110 MB (megabytes) of memory.  After busting out 100 players, the memory size will increase to about 160 MB.  While it would be awesome if it didn't increase at all, this is actually fine.  If the memory consumption is consistent, 1000 players could be busted out without an issue.

With IE 11 installed, the same actions increase the memory size to over 700 MB.  The application noticeably slows, and ultimately it will freeze for 5 to 30 seconds, and then will continue working.  At this point, IE has done some memory "garbage collection" and the memory size has dropped to around 250 to 300 MB.  While that's good, the application still responds "sluggishly" and it is only a matter of time before it increases back to an unsustainable level and the black screens and ultimate crashing occurs.

Interestingly, the behavior is the same for version 3.3 and version 3.2, so I'm not sure why this wasn't a bigger issue before now, but it might just be that more and more people are moving to Windows 10.  Earlier versions didn't seem to exhibit this problem to the same extreme, but I've been unsuccessful in pinpointing any particular change from 3.11 to 3.2 that could have caused an issue.

So what can be done?

Well, for the long term I'm moving the applicaton to a modern framework.  I'm currently investigating Electron.  The model is very different, so it's going to be a lot of work, but I see this as really the only viable way forward for the TD application.

In the short term, here are some suggestions for working around this very annoying issue.  These are mostly good ideas to follow anyway to save you from losing information and/or time during a tournament should something go wrong.

1) Always use "Auto-save".  Always.  This should make it easy to get started right back where you left off if this should something happen.  That can be enabled on the Game tab.

2) Enable "Make backups when saving tournaments".  This is on the Preferences tab in the "Loading / Saving" section.  When this is enabled, every time auto-save kicks in and saves your tournament, instead of simply writing over the tournament file with the new version, it renames the tournament file first with a time stamp.  That would allow you to even go back to an earlier copy of the tournament if necessary.  In the extremely rare case that the TD application crashed while it was saving the tournament (rendering the saved tournament useless), you could go back to a previously saved version.  You might have to bust a player out again or move the clock forward a bit, but at least you wouldn't be starting from scratch.

3) On this same Preferences page, select "Automatically enable Auto-save".  This is really just an extra precaution.  This will help in case you forget to enable Auto-save.

4) On this same Preferences page, check the box next to "Upon application start, continue where I left off".  With this enabled, when you start the TD application the same tournament file you had loaded when you last exited the TD application will automatically be loaded again.  This makes continuing quick and easy.

5) Don't be afraid to exit the Tournament Director and restart it if you think there's an issue.  By using the previous settings, you can exit the TD at ANY time, restart it, and simply continue right where you left off.  This can be done in a matter of seconds.  Restarting the application will free all memory it is using and start it over "fresh".

6) Internet Explorer 11 is a problem with the TD.  For most people it is fine, but it uses a LOT more memory than Internet Explorer 10.  If you have the chance to move BACK to Internet Explorer 10, I would recommend it, especially if you're having an issue like this.  If you're using Windows 10, this is not an option, as you cannot use any version of IE except 11.  If you're using Windows 7 or 8, you can move back to IE 10.  I would do this.  You won't lose any functionality and you'll make it less likely you'll run into issues like this.  Here are steps for doing that if you want to try it:
  • Click on the "Start" button and type "Programs and Features" in the search box (or type "Programs and Features" in the search charm if you're running Windows 8 )
  • Click on the "View installed updates" in the left pane of the menu
  • Go over to the "Uninstall an update" screen and scroll down to the "Microsoft Windows" section
  • Select Internet Explorer 11 and click "Uninstall"
  • Restart your PC

tl;dr: This is a memory issue that is, I believe, exclusing to IE 11 (and possible Windows 10).  I'm trying to get away from IE entirely, but it will be a long time until that happens.  Roll back to IE 10 if you can (you can't if you're using Windows 10).  Use the above steps to help alleviate the pain of this problem if you must use IE 11.  I don't think going back to version 3.3 will help, but you're welcome to.  It's not advertised on the Downloads page, but you can still download version 3.3.  In fact, you can download version 3.2, 3.1, 3.0, etc:
Help Me / Downgrade to 3.3
« Last post by casinodragon on November 06, 2017, 09:33:16 AM »
How can i downgrade Version 3.4 to 3.3? Cant find the Versino 3.3 to download
Help Me / Slow Database
« Last post by casinodragon on November 05, 2017, 10:18:29 AM »
Hello Corey,
i have a huge problem with the Database (or the Software) . If i want to add Players to the tournament and search them at the Database it takes terrible long to type the name. Even if i add a new player to the database it takes terrible long time between typing and writing. i have to wait after every single letter. So add a name takes about 3o secondes. Its a huge lag.
I treid this Workout : alreday..nothing happends.
It happend with Version 3.3 and now 3.4.
Version 3.4 crash when i try to get the stats statisic.
Im running Windows 10, TD 3.4 (3.3), Database include about 3.000 Players
Help Me / Re: Screen Goes Blank But Clock Still Running
« Last post by Silver Owl on November 05, 2017, 12:56:00 AM »
Its a known problem with version 3.4 with no solution at this time.

Goto the search function and search for "black screen" , that will bring up a number of posts about the problem.
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