Author Topic: Error occurs when trying to transport info to my jump drive  (Read 2101 times)

rbauman

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Error occurs when trying to transport info to my jump drive
« on: March 27, 2007, 01:46:05 PM »
When trying to export I get a a message that says " Unable to load HTML template " C\Program Files\The tournament director 2 \templates\statsExport.html".

Corey Cooper

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Re: Error occurs when trying to transport info to my jump drive
« Reply #1 on: March 27, 2007, 02:29:27 PM »
Are you certain the file it says is missing actually exists?  Maybe it was deleted somehow.

Can you export the Stats to your hard drive, or do you get the same error?

rbauman

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Re: Error occurs when trying to transport info to my jump drive
« Reply #2 on: March 27, 2007, 02:33:04 PM »
Thanks for the reply Corey I might have deleted it accidentally I did some clean up of prior tourneys if I did delete it which file would I be looking for I checked the trash bin and didn't see a file that looked like this one.

Corey Cooper

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Re: Error occurs when trying to transport info to my jump drive
« Reply #3 on: March 27, 2007, 03:19:04 PM »
C:\Program Files\The Tournament Director 2\templates\StatsExport.html


If you can't find it, you can install the program again.  Don't uninstall, just install again to the same location.  This will re-install all templates, and it won't overwrite your database, saved tournaments, or preferences.

rbauman

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Re: Error occurs when trying to transport info to my jump drive
« Reply #4 on: March 27, 2007, 04:58:29 PM »
Thanks again Corey for you help I bought the TD2 back in July of last year so I'm not sure on how I can reinstall I down loaded directly from the internet so I don't have a hard copy of the program and can't seem to find the product key you originally sent to me.
Thanks again

Corey Cooper

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Re: Error occurs when trying to transport info to my jump drive
« Reply #5 on: March 27, 2007, 05:12:36 PM »
Since the program is already installed and registered, just download the program from the Tournament Director website (http://www.thetournamentdirector.net/download.html) and reinstall it.  It will not require you to re-enter your license information.

rbauman

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Re: Error occurs when trying to transport info to my jump drive
« Reply #6 on: March 27, 2007, 05:41:15 PM »
Thanks Corey problem solved I don't normally have my Lap top hooked up to the internet so wasn't aware of the free up grade I want to let you know that i've promoted the TD2 to the local card room at Treasure Island Casino in Minnesota and hope they come on board for your program makes life easy when running a poker tournament once again thankyou and keep up the good work.