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Main => Help Me => Topic started by: It762 on February 20, 2006, 03:33:40 PM

Title: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: It762 on February 20, 2006, 03:33:40 PM
Hi!

using 1.3 successfully for our little home tourneys and it's great. Now I upgraded to TD2.0 to test the new features and to evaluate. But after starting the exe a blank window opens:

Title  "ms-its:TD.lib::/directorFS.hta"

That's all :)

I have windows XP SP2 media center edition 2005 update pack 2. Everything patched.

Rgds
Title: Re: Bug: Tournament director 2.0 does not start
Post by: kirk5713 on February 20, 2006, 06:05:34 PM
That is exactly what is happening to me.....help???
Title: Re: Bug: Tournament director 2.0 does not start
Post by: Corey Cooper on February 20, 2006, 08:51:45 PM
This is very hard to debug because I simply cannot reproduce the problem, and it's fairly obvious from the description that whatever is causing the problem is actually preventing the program from executing, so there isn't even any type of debug code I could insert into the program to try to determine what the problem is.  This is definitely high on my to-do list.
Title: Re: Bug: Tournament director 2.0 does not start
Post by: It762 on February 21, 2006, 01:29:03 AM
Please note that I disabled activeX in my IE and similar things to protect my system from trojans viruses and all this stuff. Maybe it is related to some security setting ? kirk5713: did you take modifications on your system?

rgds
Title: Re: Bug: Tournament director 2.0 does not start
Post by: Corey Cooper on February 21, 2006, 07:15:59 AM
Well, the TD definitely needs access to Active-X.  Without it, you won't be able to load or save tournaments, templates, etc.  There are other scripting controls that it needs access to, too, which you might have disabled at the same time.

So this (these) would definitely be a problem.  Although I wouldn't think they would cause the program to not run at all.
Title: Re: Bug: Tournament director 2.0 does not start
Post by: It762 on February 21, 2006, 08:42:17 AM
I doublechecked and for applications running under "my computer" activeX is is either enabled or at least set to "prompt".
Please point out what other resources the application requires, so we can rule out other possible error sources.

rgds
Title: Re: Bug: Tournament director 2.0 does not start
Post by: Corey Cooper on February 21, 2006, 10:23:03 AM
Well, that's just it.  Because of the nature of the program, NONE of these settings should matter.  But apparently, on some PCs, they do.  And then when they do, they exhibit different behavior on different PCs.  On the PC I am currently working on, I can disable basically every form of scripting, active content, and active-X controls, and the TD still runs perfectly (as it should).

Can you be more specific about where you checked for applications runing under "my computer"?  Because I don't know where these settings are.
Title: Re: Bug: Tournament director 2.0 does not start
Post by: It762 on February 21, 2006, 11:10:31 AM
I dont know the names in english must be similar to :
internet explorer -> Extras -> InternetOptions -> Security-> in the window you see Internet, iNtranet, trusted sites, blocked sites and MY COMPUTER

That's where i checked. Other fixes i did was unregistering the dll responsible for th ewmf exploit that was spreading lately.

hmmmm.... not sure what else is related to that.

let me know if you need more information.
Title: Re: Bug: Tournament director 2.0 does not start
Post by: Corey Cooper on February 21, 2006, 12:30:43 PM
OK, we were looking in the same place.  I'm using a Windows Server 2003 machine at the moment, and my Security tab of IE does not have a "My Computer" selection (it has Internet, Local intranet, Trusted sites, and Restricted sites).  Yet another example of the differences...
Title: Re: Bug: Tournament director 2.0 does not start
Post by: alobar on February 21, 2006, 02:40:14 PM
Just wanted to let you know that i am having the same problem. I have XP SP2, fresh install of TD 2.0

Ive attached a screenshot of the window.
Title: Re: Bug: Tournament director 2.0 does not start
Post by: It762 on February 22, 2006, 03:15:11 PM
not fixed but I have an idea.... how can i check if the ms-its handler is working? should there be a registry entry in "HKEY_CLASSES_ROOT\PROTOCOLS\Handler\ms-its", If yes what should be inside? I only have "ms-itss" in there?

I thought that this might be related to load these CHM and HTA files and there was quite some time ago a CHM exploit which only recommandation at the time was to disable the CHM files at all.

Though i checked - the CHM help files open fine :/

Iam puzzled but I keep trying.

BTW: Active X works fine for other stuff and I re-installed windowsScripting host.

Maybe I'll get a discount If I pull this off  :)

rgds
Title: Re: Bug: Tournament director 2.0 does not start
Post by: Corey Cooper on March 09, 2006, 09:07:36 PM
Here's a fix that has helped at least one user.  I also tried this myself, confirming that I could duplicate what several of you are seeing, and then could fix it.

First, download this utility:

http://www.bleepingcomputer.com/files/Merijn/bugoff.zip

This is a small security program designed to show you where you might be vulnerable to certain malware exploits, and turn those Windows features on or off.

So, run "BugOff.exe" (which is inside the zip file you downloaded).  This will display 7 or 8 protocols and objects that Windows supports, and whether or not those features are enabled or disabled.  The second one is "ms-its".  If this protocol is disabled on your computer, you can bet this is preventing the TD from functioning.  So, enable the ms-its protocol and then try to run the TD.

Is it a security risk to enable the ms-its protocol?  Possibly, if you generally use Internet Explorer.  This protocol has obviously been abused in the past, but I do not know at this time whether or not this hole has been patched by Microsoft, nor whether or not this exploit is prevalent "out there".  It's not a risk to run the Tournament Director, but it could be to leave this protocol enabled while you generally surf the web with IE.  On the other hand, I personally wouldn't consider it a higher risk than any of the other security holes that exist in Windows, Internet Explorer, etc.  Best bet: use Firefox.

Finally, for the paranoid, you can always use this utility to enable the ms-its protocol before you start the TD, and then disable it after you're done using the TD.  (Don't disable ms-its *while* the TD is running, it *will* cause problems!)

Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: It762 on March 11, 2006, 06:19:59 AM
yes it worked for me. Thanks.
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: CanopicJar on March 15, 2006, 08:17:07 PM
I am having this problem as well.  When I run bugoff, it states that all the programs in the list are already enabled (including ms-its) with the exception of the last program which is ms-itss.  ms-itss is disabled and when I click on enable, it will not allow it to enable. 

I would really appreciate any help I can get.

Thanks,
Travis
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: Barry on March 23, 2006, 04:40:48 PM
The problem is likely the result of unregistered DLLs associated with the ms-its protocol. People with this problem are likely running XP SP2 and are also unable to open some windows help files. (E.g., c:\windows\system32\windows.chm.)

I was able to fix the problem by running this windows help diagnostic utility which registers the necessary DLLs: http://helpware.net/downloads/MJsDiag.zip.

Let us all know if this works for you.

Barry
Ottawa, Ontario

Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: Corey Cooper on March 23, 2006, 05:13:58 PM
The problem is likely the result of unregistered DLLs associated with the ms-its protocol. People with this problem are likely running XP SP2 and are also unable to open some windows help files. (E.g., c:\windows\system32\windows.chm.)

I was able to fix the problem by running this windows help diagnostic utility which registers the necessary DLLs: http://helpware.net/downloads/MJsDiag.zip.

Let us all know if this works for you.

Barry
Ottawa, Ontario



Great find!   If this helps any of you out there that are experiencing this problem, please let us know.
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: CanopicJar on March 23, 2006, 09:31:54 PM
Barry,

Thanks for the post, but this did not work either.  Still getting the same screen.

Travis
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: CanopicJar on March 24, 2006, 08:33:46 AM
This did not fix the issue.  Also, I am running XPpro SP1

Thanks for the suggestion,
Travis
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: Corey Cooper on April 18, 2006, 02:51:55 PM
Another article I found that might help users in this situation:

http://www.windowsnetworking.com/articles_tutorials/Internet-Explorer-corrupted-fix.html

The directions show how to re-register (all of?) Internet Explorer's needed DLLs, and then use the system file checker to help repair anything left.
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: CanopicJar on April 18, 2006, 07:49:41 PM
My issue had to have been some corrupted file or registry but I never could figure it out.  In the end, I had to do a clean system install to get past this issue.

Travis
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: Dan808 on April 24, 2006, 08:05:03 PM

well, it seems i fall into this unfortunate category as well.
loved the previous version, and this one looks like it will be great!
however, i'm stuck with this same issue.

i tried all 3 of the above suggestions -- no luck.
any new solutions?

thanks
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: BiggySlick on May 08, 2006, 08:04:39 AM
OK I am also having the same prob. 2.0 was working fine now that Ive upgraded to 2.1.1 it will not start.

HOWEVER! I have got it to start by right clicking on the white windows that pops up and selecting REFRESH. This starts the program. But then an error comes up, this may help you guys debug it from there anyways.

Hope this helps and please post here if you get this problem solved.
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: Fokker on June 23, 2006, 05:10:04 PM
I as well cannot get my problem solved. I have tried using the analyzing tool, but still get a big white screen.

HELP!!!
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: gof31 on August 21, 2006, 02:06:29 AM
exact same problem works on my wifes laptop but not on my desk top
have tried all the fixes and no help
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: gof31 on August 23, 2006, 09:52:35 PM
well i sort of fixed the problem
i formatted and did a fresh instal of windows xp with service pack 1
and it works fine
thats the best help i can offer
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: CanopicJar on August 27, 2006, 11:15:25 AM
That is the only solution that worked for me as well.
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: randal4h on October 18, 2006, 07:49:06 PM
neither of the solutions worked for me - I have a Toshiba laptop running XP sp2 and tried both recommended fixes
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: 7-2offsuit on November 13, 2006, 08:10:02 AM
I have a similar problem, TD 2.2 will not load but instead kicks out an error message and shuts down. Screen cap attached. I have IE 7.0 and Media Player 10 installed and my OS is XP Pro version 5.1.2600 Service Pack 2. I originally thought SPybot S&D Tea Timer might have blocked a script that TD 2.2 requires to run so removed all blocked processes, to no avail. Anyone else had this one? Any suggestions?
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: BlueTalon23 on March 05, 2007, 02:19:14 PM
I installed Tournament Director 2 on my notebook, but got an Internet Explorer Script Error when I launch the program. The program freezes on the "Initializing" screen, and the only way to exit is to press Alt+F4, which then produces another error message.

I tried BugOff (http://www.bleepingcomputer.com/files/Merijn/bugoff.zip) and MJsDiag (http://helpware.net/downloads/MJsDiag.zip) but nothing changed. I just tried the fix from Reply #18 (http://thetournamentdirector.net/forums/index.php?topic=29.msg635#msg635), and TD2 works now! Yay!
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: pomahlosh on May 30, 2007, 07:38:56 PM
I have tried all the fixes recommended on here and have been unsuccessful.

I have a Toshiba laptop w/ XP on it too.  And I have a charity tournament to host on Friday (less than 2 days).  I thought this was going to be easy( or so my friends said)

HELP! :(
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: grisu on March 02, 2008, 03:43:02 AM
I tried out all the posted solutions as far as i was able to but nothing worked. I also tested different versions of TD (2.3.6, 2.4.1, 2.4.2, 2.4.3).
So I please need help!

Thanks
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: Corey Cooper on March 02, 2008, 05:15:52 PM
Those are pretty much all of the solutions we currently have for this problem.  Did you try Bugoff?  Did you re-install Internet Explorer (a bit drastic, but if nothing else works...)?
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: grisu on March 03, 2008, 04:04:27 AM
Yes, i tried bugoff.
So I think I have to reinstall internet explorer.
Thanks for this idea...
Title: Re: POSSIBLE SOLUTION: Bug: Tournament director 2.0 does not start
Post by: grisu on March 03, 2008, 04:43:32 AM
I just installed IE 7 and now it is running.