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Main => Help Me => Topic started by: Corey Cooper on July 22, 2014, 10:03:34 PM

Title: TD slowing/hanging and/or crashing
Post by: Corey Cooper on July 22, 2014, 10:03:34 PM
UPDATE 2015-01-28

This issue is most likely already fixed for most people by way of Windows automatic updates.  So, if you're not sure you're experiencing this issue, the best course of action is to do nothing.  If you're sure you're experiencing this issue, follow the instructions below (for UPDATE 2014-08-29).  If you don't have Automatic Updates enabled in Windows, I highly recommend doing so.



UPDATE 2014-08-29

Microsoft has fixed this issue.  It requires installation of 2 additional updates, instead of removal of the offending update (KB2962872) that I recommended in the original post.

KB2976627: http://support.microsoft.com/kb/2976627

KB2991509: http://support.microsoft.com/kb/2991509

Installation of the above two updates should resolve the issue.  They must be installed in the order above, as the second one requires the first one to be installed.



For those interested, here is the article on the original update (KB2962872) that caused the issue: http://support.microsoft.com/kb/2962872

If you look in the "More Information" section, you'll see "Known issues with this security update".  Issue 4 is this problem in a nutshell: "After you install this security update, the Internet Explorer window may become very slow to update and respond when you open consecutive modal dialogs. This issue affects Internet Explorer versions 6 through 11."  And then it lists the resolution, which I've listed above (installing the other 2 updates).

Here are two articles I found covering this fix:

http://www.pcmag.com/article2/0,2817,2462799,00.asp

http://windowsitpro.com/windows/patch-patches-hotfixes-released-degrading-performance-ie7-11



Original post - July 22, 2014

I've been getting a few reports via email, and obviously there are a few topics here, describing the Tournament Director application experiencing serious slowdowns, sometimes to the point of being unusable or appearing to freeze up completely, and even some reports of the application crashing.  A couple of the reports indicate that the application doesn't start properly (white blank window) after crashing.

At this time I don't know what the issue is.  Given the rapid onset of the issues, to several versions of the software that have been in use for months or even years, I'm inclined to think a Windows update could be the vector.  But of course it could be anything, including a common virus or malware.

I currently have a PC with KB2962872 queued up in Windows Update to be installed (the update is labeled "Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems").  A quick web search on this Microsoft Windows patch indicates that it was recently released (July 8, within the timeframe of problems starting to be seen in the Tournament Director), and it has been causing all kinds of havoc, including slowdowns that match almost exactly what some have been seeing with The Tournament Director.  I'm going to install this update and see if the problem can be reproduced.

Without any further knowledge at this time, my suggestions to resolve this issue are (in the following order):

See if Windows Update KB2962872 is installed on your PC and, if so, uninstall it.

Windows 7
1) Open "Installed Updates" by clicking the Windows Start button, clicking "Control Panel", clicking "Programs", and then, under "Programs and Features", clicking "View installed updates".
2) Click the update that you want to remove, and then click Uninstall.  You can quickly find the update by entering "KB2962872" in the search field at the top of the window.

Windows 8
1) Press Windows Key + W to open the "Setting Search" screen. Type Windows Update on the search box and click on "View Installed Updates" in the search results.
2) Click the update that you want to remove, and then click Uninstall.  You can quickly find the update by entering "KB2962872" in the search field at the top of the window.

I think this is the best option, as it is currently the most likely culprit.  However, if you can't find this update or removing it doesn't have an effect, you can try one of the following.  Each has helped to resolve the issue for some.

Use System Restore to restore Windows to a point of time before this issue began.

Windows 7
1) Open "Installed Updates" by clicking the Windows Start button, clicking "Control Panel", clicking "System and Security", and then, under "Action Center", clicking "Restore your computer to an earlier time".  Finally press the "Open System Restore" button.
2) When the "System Restore" dialog opens, check the box next to "Show more restore points".  Choose an appropriate restore point and then step through the wizard.  Your PC will have to reboot to complete the restore.

Windows 8
1) Press Windows Key + W to open the "Setting Search" screen. Type Recovery on the search box and click on "Recovery" in the search results.  Next click "Open System Restore"
2) When the "System Restore" dialog opens, check the box next to "Show more restore points".  Choose an appropriate restore point and then step through the wizard.  Your PC will have to reboot to complete the restore.

Rollback to a previous version of Internet Explorer

Windows 7
1) Open "Installed Updates" by clicking the Windows Start button, clicking "Control Panel", clicking "Programs", and then, under "Programs and Features", clicking "View installed updates".
2) Look for the "Internet Explorer" update in the "Microsoft Windows" section and then click Uninstall.  You can quickly find the update by entering "Internet Explorer" in the search field at the top of the window.

Windows 8
1) Press Windows Key + W to open the "Setting Search" screen. Type Windows Update on the search box and click on "View Installed Updates" in the search results.
2) Look for the "Internet Explorer" update in the "Microsoft Windows" section and then click Uninstall.  You can quickly find the update by entering "Internet Explorer" in the search field at the top of the window.


Again, none of these solutions are proven at this time.  I'm still working on reproducing and determining the source of the issue.  Please bear with me.


UPDATE 2014-07-24

On a PC on which I had NOT experienced this issue, I installed Windows Update KB2962872 only.  No other updates.  Almost immediately I was able to reproduce this issue.  I spent the day trying different ways to reproduce the issue.  Although it was inconsistent, I still had little trouble reproducing it.  The only trend, I think, is that it seemed easier to reproduce with larger databases.  I used databases with 1, 130, 300, and 1000 players.  The larger databases seemed to reproduce the problem more often.

After a day of testing, I uninstalled Windows Update KB2962872.  I've not completed testing yet, but so far I am unable to reproduce the issue.

Based on my testing, as well as related information found on the internet, I believe Windows Update KB2962872 is the cause of this issue.  I recommend uninstalling this Windows Update if you are experiencing this issue.
Title: Re: TD slowing/hanging and/or crashing
Post by: HBHaynie on July 22, 2014, 10:31:58 PM
We experienced this problem on 4 different laptops, 3 Win 7s and one Win 8 running next to latest then latest Tournament Director builds. We did Windows restore points on all to mid June dates. We used 2 of the computers today with no problems. So far, looks like restoring Windows to a June restore date and the turning updates off resolved the problem.
Title: Re: TD slowing/hanging and/or crashing
Post by: gradx on July 27, 2014, 08:35:50 PM
Definitely needs an update and shouldn't be recommended to leave a publicly known browser exploit unpatched.
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on July 28, 2014, 03:55:57 PM
Definitely needs an update and shouldn't be recommended to leave a publicly known browser exploit unpatched.

Perhaps, but the fact is that this Windows update has a side-effect (the knowledge base article itself lists several known issues).  It is not just the TD that is affected, it's Internet Explorer.  Google KB2962872 to see what I'm talking about.

If the concern is the security hole fixed by this Windows update, there's an easy workaround that doesn't involve installing this update: don't use Internet Explorer for web browsing.  Use Chrome, or Firefox, or any of dozens of other free browsers.  The security hole does not affect the TD.
Title: Re: TD slowing/hanging and/or crashing
Post by: Whiterhino on July 31, 2014, 05:14:44 AM
As I started this thread you will know that I have suffered this issue. I have removed all updates on both my laptops from 10th July onwards and I no longer have a problem.
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on July 31, 2014, 11:05:59 AM
Thanks for sharing.  It's good to know the "fix" is working.
Title: Re: TD slowing/hanging and/or crashing
Post by: 3WPL on August 06, 2014, 05:14:57 PM
Thank you, Thank you, Thank you.
I'm new to this and I am using the trail period to evaluate the program. I was about to give up on it because it was so slow trying to design a screen.  It's like night and day when I uninstalled KB2962872.  The jury is still out on the program over all but it is 10 times better and i am not getting frustrated with it being slow.

Thank you
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on August 07, 2014, 12:28:21 AM
Glad you found this.  I just added a message to the News section on the website, which should show up in the news section in the app, too.  Hopefully this will reach more current and potential future users.
Title: Re: TD slowing/hanging and/or crashing
Post by: john on August 09, 2014, 10:17:28 AM
I had the same problems removing the windows update resolve the problems. Best you shut down windows updates, they always give problems.
Title: Re: TD slowing/hanging and/or crashing
Post by: CruiseLite on August 10, 2014, 11:44:31 AM
Soooo, I've got KB2962872 installed (on July 09) and have not been having any issues. Played 3 tournaments last night without a hitch.

I'm planning on leaving things "as is" for now and will remove the update if I start to see any issues but was curious if others were doing the same or have removed the update anyway whether having issues or not?
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on August 10, 2014, 04:36:10 PM
It's certainly possible many people will never experience this issue, whether it's because KB2962872 simply won't affect their system the same way, or because the conditions are just never exactly right for it to appear, or there are other variables that we aren't aware of.

My opinion: if it ain't broke, don't fix it.  Just be aware of the issue and how to resolve it should it occur.
Title: Re: TD slowing/hanging and/or crashing
Post by: mobster on August 21, 2014, 09:36:25 AM
same problem here, and that KBsh*t is not installed on my machine. TD is slowing down when i go to the database tab, and only on this tab.
Database to big?? i don't think so, i got 600 entry's
I also have been downgrade to IE9.

I want a decent solution, otherwise I have to go looking for another software, I'm sorry

TD was good ... a while ago

 :(
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on August 21, 2014, 01:50:00 PM
No, 600 entries is not too big.  Doesn't sound like the issue you are seeing is the same as is being discussed in this thread.  Do you have the preference enabled to display all players in a single page on the Database tab?  If so, I'd recommend turning it off.  Let the Database tab display the players using pages.  Will go much faster.

What about your database location?  Is it on a shared drive, or local to the PC?
Title: Re: TD slowing/hanging and/or crashing
Post by: mobster on September 03, 2014, 02:39:59 PM
The players are now displayed on different pages. I'm going to test it and keep you informed.
My database is local on the PC.

Greets
Title: Re: TD slowing/hanging and/or crashing
Post by: RichieD on September 06, 2014, 04:09:22 AM
Another 'gotcha' regarding the hanging/slowup for European users is thanks to the European Court!  >:(

Make sure you have removed the 'Browser Choice' KB976002, *AND* also make sure that its entry is completely removed from the scheduled tasks - the entry gets executed EVERY time an IE process is created.
From the Control Panel, go to Administrative Tools and select the TaskScheduler.
Remove the 'CreateChoiceProcessTask' entry.

I noticed this after suffering the slowdown/hangups, hitting CTRL-Alt-del and selecting the Task Manager showed the browser choice task being continually created/killed and taking upwards of 80% of the CPU.


Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on September 08, 2014, 04:16:26 PM
Thanks for the info, RichieD!
Title: Re: TD slowing/hanging and/or crashing
Post by: Jaxen on September 28, 2014, 11:58:47 PM
Ran my first tourney in a long while tonight and had this issue, was able to fix it later with the patches.

Corey, you may want to "sticky" this thread so it appears at the top of the support section.
Title: Re: TD slowing/hanging and/or crashing
Post by: theHammer on October 11, 2014, 03:43:01 PM
I'm still driving Win XP. Newest laptop is a MacBook. Sooooo... the patches do not want to cooperate and play nicely with XP apparently.  Any possibility of installing the previous version and simply continue to drive what - for me - is a SUPERB version of TD?
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on October 13, 2014, 09:27:51 AM
That didn't even occur to me, but now that you mention it ... yeah, I believe Microsoft finally officially ended support for XP so there aren't any XP versions of those patches.  But if that's the case, it's interesting that you would even run into this issue, since it was originally caused by a patch, which wouldn't have been available for XP.  Right?

Looking at the knowledge base page for the update that caused the issue (http://support2.microsoft.com/kb/2962872), I see that it affects Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2, and Windows Vista, 7, 8, and 8.1.  No mention of an update for Windows XP.  I wonder why you would even experience this on XP?
Title: Re: TD slowing/hanging and/or crashing
Post by: rueuta on January 28, 2015, 03:29:56 PM
I am still having some issues with TD being very slow. 

We have the database paging option open to allow multiple pages.  I uninstalled the KB update back before the two new updated KB updates referenced on the updated page.  We are running windows 7 and we are running TD in compatibility mode.  Yesterday, it had been set to run in compatibility mode for XP service pack 2 (not sure when that was done) so I took it out of compatibility mode and it did not improve response times so I put it back to compatibility mode for XP service pack 3 this time and saw real improvement.  However, today it is running slow again and is still in compatibility mode for XP service pack 3 and I am at my end on this. 

CPU is only using around 20% and physical memory is between 50-60%. 

Taking the seconds off of the currenttime token, did not help speed it up either.  Also it seems to have "lost" the settings for when a second display is open and is opening the dialog screen on the second monitor, which can be fixed through the preferences. 
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on February 03, 2015, 10:06:14 PM
For anyone following along, rueuta has contacted me via email regarding this issue.  If anything is found that may be of help to others, I'll post a follow-up.
Title: Re: TD slowing/hanging and/or crashing
Post by: Rassal on March 20, 2015, 06:15:03 PM
Hi,

I tried all solution proposed here, i tried Win 7, Win 8, and Win 8.1... nothing worked. still loosing performance, up to a point where TD is non-responsive at all.

I tried physical machines and VM with all OS above, patched or NOT (bare install from the ISO... without any Updates installed).

I tried the patches, nothing works... i am unable to run a tournament anymore with this software at all.

Now i am trying a WinXP VM, but if it doesn`t work, i will be forced to use another software because this is not something that happened before (we took a year break from our league).

There must be something else...

BTW, do you have anything in the works for Windows 10? Because Microsoft announced this week that they are dropping Internet Explorer, and it will not be part of Windows 10, so it will be replaced. I know your software rely on IE, but what will happen with it once Windows 10 doesn`t have IE anymore?

Mostly nobody uses IE anymore... Is there any alternatives going on? Because those kinds of issues are a bummer... and since there is no future for IE, i hope you have a plan.

Thanks for helping out!
Title: Re: TD slowing/hanging and/or crashing
Post by: Rassal on March 20, 2015, 09:33:32 PM
So far, it seems to be working with a Windows XP VM....

But i really wonder what could be the problem, i have those patches on all my PC's and still have the problem on all my PC's (slow down to a crawl).

Anyway... i have a work around with the Win XP VM... my only problem is that my Serial doesn't register on the VM and it has internet access...

I will investigate that tommorow, and if i still can't register, i will open a ticket i guess...
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on March 21, 2015, 12:48:55 PM
Honestly it's surprising to me that this is an issue at all for anyone anymore.  Since this was positively identified by MS and a patch created, and most people receive automatic updates from Windows, this should be a non-issue.  My guess is that you are experiencing a different issue.  What's more interesting is that you experience it on different versions of Windows.

Quote
(bare install from the ISO... without any Updates installed).

Since this issue was without any doubt caused by a specific Windows update, by definition a bare OS install with no updates can't experience this issue.  It has to be something else.  It sounds pretty far-fetched to me, but since you experience it on all of your VMs, perhaps it's something on the host OS?

Quote
BTW, do you have anything in the works for Windows 10? Because Microsoft announced this week that they are dropping Internet Explorer, and it will not be part of Windows 10, so it will be replaced. I know your software rely on IE, but what will happen with it once Windows 10 doesn`t have IE anymore?

MS isn't really dropping IE.  The browser's plumbing will remain, and they'll be installing a new browser.  Not really though.  It's the same one.  Just a different name.

Quote
Mostly nobody uses IE anymore... Is there any alternatives going on? Because those kinds of issues are a bummer... and since there is no future for IE, i hope you have a plan.

Feels that way to me sometimes, too, but IE still has the highest market share of any browser on the planet.  Depends on who you ask, I guess, but regardless it's still a long way from no one using it.

Quote
Anyway... i have a work around with the Win XP VM... my only problem is that my Serial doesn't register on the VM and it has internet access...

The licensing server will limit how many PCs your license can be installed on at any one time.  But it accommodates moving the license.  As long as your PC is online, you can remove the license and it will essentially de-register that PC.  (Settings window -> Game tab -> Register button -> Remove License button)  If you get stuck, just email me (support@thetournamentdirector.net) and I can deactivate all PCs at once.
Title: Re: TD slowing/hanging and/or crashing
Post by: JasperToo on April 22, 2016, 08:44:33 PM
I was having the issue under windows 7 and attempted he patches as suggested with no success. I bought a new computer with windows 10 installed, did a fresh install of TD and the issue remains.  So what's the story.  It gets pretty frustrating pretty quick.  I have used this software for a very long time and still think it is one of the best but may have to go looking for something new.  It just gets unusable. 

Solution please!
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on April 26, 2016, 03:49:08 PM
I was having the issue under windows 7 and attempted he patches as suggested with no success. I bought a new computer with windows 10 installed, did a fresh install of TD and the issue remains.  So what's the story.  It gets pretty frustrating pretty quick.  I have used this software for a very long time and still think it is one of the best but may have to go looking for something new.  It just gets unusable. 

Solution please!

I wish I had one.  I understand how frustrating this can be.  I know I've said it before, but I assure you there's no one more frustrated about it than me.  All I can promise is to keep working on it.
Title: Re: TD slowing/hanging and/or crashing
Post by: Benn on June 27, 2016, 06:50:02 AM
Not sure if I'm experiencing the same thing or something a bit different, but my system runs fine except it doesn't always register a key press. For example last night I was editing the 'Rules' and had to be extremely careful because it kept missing letters out.
It's the same for shortcuts to knock out players or pause the clock, I often have to click 3-4 times before it registers, it's weird.

It also seems to affect the rest of the system when TD is running. I use Brackets for html work, and use it to create displays for TD3, it responds slowly as well if TD3 is running, infact any program that allows typing responds very slowly/intermittently to keyboard presses, but when i close TD3 everything returns to normal.
It's a bit of a ball ache, but not exactly a 'throw my toys out of the pram and switch software' size issue  ;)

I should add I'm on windows 10 laptop, with Explorer 11!
Any ideas

 
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on July 05, 2016, 04:41:30 PM
Not sure if I'm experiencing the same thing or something a bit different, but my system runs fine except it doesn't always register a key press. For example last night I was editing the 'Rules' and had to be extremely careful because it kept missing letters out.
It's the same for shortcuts to knock out players or pause the clock, I often have to click 3-4 times before it registers, it's weird.

It also seems to affect the rest of the system when TD is running. I use Brackets for html work, and use it to create displays for TD3, it responds slowly as well if TD3 is running, infact any program that allows typing responds very slowly/intermittently to keyboard presses, but when i close TD3 everything returns to normal.
It's a bit of a ball ache, but not exactly a 'throw my toys out of the pram and switch software' size issue  ;)

I should add I'm on windows 10 laptop, with Explorer 11!
Any ideas

Still working on identifying this.  Seems that upgraded PCs are experiencing this, but fresh installs of Win10 are not.
Title: Re: TD slowing/hanging and/or crashing
Post by: ref on November 18, 2016, 06:14:15 AM
I'm experiencing the problem as Benn. TD3 doesn't always register a key press. Very annoying. I also run Windows 10. Would it help to go back to another Windows version?
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on November 23, 2016, 12:11:10 PM
I'm experiencing the problem as Benn. TD3 doesn't always register a key press. Very annoying. I also run Windows 10. Would it help to go back to another Windows version?

It might, but I don't know for sure and rolling back the operating system is asking a lot of someone so I can't possible officially recommend it.
Title: Re: TD slowing/hanging and/or crashing
Post by: mrowland1 on November 26, 2016, 06:32:23 PM
I'm experiencing the problem as Benn. TD3 doesn't always register a key press. Very annoying. I also run Windows 10. Would it help to go back to another Windows version?

It might, but I don't know for sure and rolling back the operating system is asking a lot of someone so I can't possible officially recommend it.

I am having the same issues, so much so, that I had to go back to another piece of software because I couldn't even run my home game. I have a fully upgraded Windows 10 laptop.
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on November 28, 2016, 01:44:39 PM
That's unfortunate.  I wish Microsoft would address this.  I did some more debugging this weekend to see if I could find a workaround.  It seems the degree to which this issue affects typing/mouse clicks isn't consistent.  At times I could type complete paragraphs with no issues.  Other times every other or every 3rd key press was missed.  No clue as to what made the difference.

I'm still working on it.  If I can figure out a workaround, I'll definitely release a patch to deal with it if possible.
Title: Re: TD slowing/hanging and/or crashing
Post by: mrowland1 on December 01, 2016, 08:30:29 PM
That's unfortunate.  I wish Microsoft would address this.  I did some more debugging this weekend to see if I could find a workaround.  It seems the degree to which this issue affects typing/mouse clicks isn't consistent.  At times I could type complete paragraphs with no issues.  Other times every other or every 3rd key press was missed.  No clue as to what made the difference.

I'm still working on it.  If I can figure out a workaround, I'll definitely release a patch to deal with it if possible.

We appreciate your assistance Corey. I know being a one man show, your time is valuable. I use this software for charity poker tournaments I run as well, and I take November and December off, but January through March is my busy time. I hope you find some sort of work-around by then.
Title: Re: TD slowing/hanging and/or crashing
Post by: Al1_fr78 on December 14, 2016, 06:00:07 AM
Same problem with version 3.3 on a new computer with just TD installed. If any clew, please let us know !
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on December 14, 2016, 09:41:36 AM
The current theory is that something has been changed in Internet Explorer (inside of which the TD runs) such that when IE is rendering in a window, any keystrokes or mouse clicks that happen during the rendering may be lost.  This probably isn't a big deal for most applications that use IE in this way, because windows are typically rendered and then remain static for a long time.  However, the Tournament Director is constantly rendering (several times a second) in the main window, to update the clock, time of day, and whatever else may change at any time.  It is unfortunate that the TD is uncommon in this respect because it means it's less likely to receive attention from Microsoft.  But I'm hopeful.

If you want to see how rendering affects typing/clicking, do this:


If you have the same results as me, you'll see that keystrokes are highly affected when the Player Rankings screen is scrolling the list of players up or down.  When the list is stationary (when the list reaches the top or bottom, or by right-clicking and selecting "Disable Auto scroll"), few if any keystrokes are lost.

Can the effect be mitigated?  Somewhat, I've found.  Reducing how much rendering has to be done can reduce the amount of lost keystrokes or mouse clicks.  Disabling Auto scroll on the built-in screens (Player Rankings, Seating Chart, etc).  Removing time-of-day and any other fields that would be updated often (except for the game clock, of course).  Reducing the size of the game clock so rendering takes less time.  None of these things will fix the issue, but they may make the application more usable.

I'm still investigating whether or not there's anything within the software I can do to further mitigate the issue, but so far haven't found anything significant.
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on January 03, 2017, 04:23:48 PM
A kind user has contacted me with a possible workaround for the missed keypresses/mouse clicks issue!  I've given it a run and it does seem to fix this issue for me.  I'm continuing to test to be sure, and to see if there are any other obvious side effects.  Once I'm satisfied I'll post a new topic with specific instructions for anyone who wants to give it a go.  I'm hoping to leverage this into version 3.4 to provide a fix until I can get off of the Microsoft framework the application is currently built on.

For those of you who want to jump in now and give it a try, it involves replacing mshta.exe with an older version.  I copied mshta.exe from a Windows 7 PC onto a Windows 10 PC and it appears to work just fine.  I also grabbed a copy of mshta.exe from a stock Windows 10 installation (with no updates) and copied it to the same Windows 10 PC and it also worked fine.

Quick steps: Rename mshta.exe (or delete it, but renaming is better since it is reversible) in C:\Windows\SysWOW64 (for 64-bit versions of Windows) or C:\Windows\system32 (for 32-bit versions of Windows).  To do this you'll have to take ownership of the file first (the file is owned by the TrustedInstaller user by default), and then add Full Control permissions for your Windows user.  After that you should be able to rename (or delete) the file.  Then copy an older version of mshta.exe into its place.  Then try the TD.

I'm still running tests, but what I have thus far discovered is mshta.exe version 11.0.14393.0 is the culprit.  This is what is installed on my Windows 10 PC and it exhibits the issue.  mshta.exe version 10.0.9200.16521 was found on my Windows 7 PC, and copied to my Windows 10 PC, and the issue was resolved.  Version 11.0.9600.16428 was found on another Windows 7 PC, and does not exhibit the issue.  Version 11.0.10240.16384 was found on a stock Windows 10 installation and does not exhibit the issue.  I'm still updating the Windows 10 PC to see if there are other versions out there, and where the problem appears to start.
Title: Re: TD slowing/hanging and/or crashing
Post by: Corey Cooper on January 05, 2017, 10:46:48 PM
Please see http://www.thetournamentdirector.net/forums/index.php?topic=5209.0 for detailed steps to work around this issue.