Author Topic: Error messages when attempting to open TD  (Read 144 times)

maneframe150

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Error messages when attempting to open TD
« on: January 10, 2018, 06:20:33 PM »
I'm getting the following when trying to open TD.....Any ideas?  Because I'm unable to open it, I'm unable to perform a backup.  I'm scared to do anything without a backup....


Corey Cooper

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maneframe150

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Re: Error messages when attempting to open TD
« Reply #2 on: January 12, 2018, 06:55:57 PM »
Corey,

Before I download the newest version, it says I should perform a backup.  However, I can't open the TD, so how can I perform a backup?

I don't want to lose anything....

Thanks

Corey Cooper

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Re: Error messages when attempting to open TD
« Reply #3 on: January 12, 2018, 11:11:22 PM »
Because the TD is not functional with this issue, you can't perform a backup with the TD.  A manual backup is pretty easy.

If you have multiple "Data Stores", or even a Data Store that is not located in the default location, then you have an uncommon situation.  If this is you, and you don't know how to make a manual backup, contact me by emailing support@thetournamentdirector.net.

Otherwise you have the common situation.  That means your data has been saved to the folder "The Tournament Director 2" in your "Documents" folder.  Yes, even if you have version 3.

To take a manual backup, just make a copy of the folder "The Tournament Director 2".  To do this manually, you can open Windows Explorer by pressing the Windows key and the E key together.  Then in the location bar type "documents" and press Enter.  Then right-click on the folder "The Tournament Director 2" and select "Copy".  Then, right-click on the "Documents" folder and select "Paste".  You've just made a backup copy of the TD.  You're ready to install a new version of the TD.  Should something go wrong, you have a backup of your data.