3. I placed an order, but I have not yet received an email with the license information. What should I do?
Your order has been received and will be processed as soon as possible. Most licenses are delivered the same day, usually within a few hours. This is not an automated system, however, and sometimes it may take longer to process your order. If necessary, delivery can sometimes be expedited. If you are in need of a faster delivery, email firstname.lastname@example.org
. It is not always possible to expedite an order. Please only request if absolutely necessary.
Make sure to check any Spam or Bulk email folders you might have. Your email system may have incorrectly identified the email containing the license as spam.
Although delivery usually occurs within a few hours, please allow up to 24 hours for delivery. If you have not received your license within 24 hours, you should email email@example.com.
24 hours?! Really? Yes, but this is only in the most extreme cases. The vast majority of orders are processed pretty quickly. And you're always free to email firstname.lastname@example.org any time you like to check on the status of an order.
If you email email@example.com and do not receive a response to your email within 24 hours, then it is likely there is a problem with email delivery to the email address you have provided. In other words, I have most likely attempted to respond to your email, but the email I send is being returned as undeliverable. In this case, since I have no way to contact you, you should visit the forums, create an account, and send a private message to the user Corey Cooper (from the forums, click the Members List link at the bottom of the page, find the user Corey Cooper and click on it, then click the Send personal message link under Actions on the left). This will allow us to communicate and work out the email problem.